Privacy Policy

Last updated: January 2025

1. Introduction

Synerza Technologies Private Limited ("we," "our," or "us") operates the Fuelemy platform, a digital fuel payment ecosystem for transport businesses and fuel stations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

  • Name, email address, phone number
  • Business information (company name, designation, place of business)
  • Vehicle registration details and driver information
  • Bank account and payment information

Transaction Data

  • Fuel purchase records and payment transactions
  • Location data for fuel station visits
  • Usage patterns and analytics data

3. How We Use Your Information

  • Process fuel payments and maintain transaction records
  • Provide customer support and resolve disputes
  • Prevent fraud and ensure platform security
  • Improve our services and develop new features
  • Send important updates and notifications
  • Comply with legal and regulatory requirements

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • With fuel stations to process transactions
  • With payment processors for transaction processing
  • With service providers who assist in our operations
  • When required by law or to protect our rights
  • In case of business transfer or merger

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for longer periods as required by financial regulations.

7. Your Rights

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • File complaints with data protection authorities

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Synerza Technologies Private Limited
Email: synerzatechnologies@gmail.com
Phone: +91 77490 36165

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.